Privacy Notice

Privacy Notice — ChemStow

Last updated: November 2025

1. Introduction

This Privacy Notice explains how ChemStow Ltd. (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website www.chemstow.com or contact us via email or other channels.
We are committed to protecting your privacy and ensuring transparency in how we handle your data.

2. Who We Are

ChemStow Ltd.
124 City Road, EC1V 2NX, London, United Kingdom
Email: info@chemstow.com

3. Information We Collect

We may collect the following categories of personal data:

Contact details — such as your name, company name, email address, and phone number when you fill in a form or contact us directly.
Usage data — such as IP address, browser type, device information, and pages visited, collected automatically via cookies or analytics tools.
Account data (if applicable) — when you register for or use the ChemStow platform (e.g. login credentials, company profile).

4. How We Use Your Information

We use your information to:

Provide and maintain our services.
Respond to inquiries or demo requests.
Improve our website, products, and user experience.
Monitor and analyze usage and performance.
Comply with legal obligations (for example, tax or anti-fraud regulations).

We will never sell or rent your personal data to third parties.

5. Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

Performance of a contract (providing ChemStow services).
Legitimate interest (business communication, analytics).
Consent (for cookies or marketing, where applicable).
Legal obligation (when required by law).

6. How We Share Information

We may share limited data with trusted third parties who help us operate our business, such as:

Cloud hosting and IT infrastructure providers (e.g., Microsoft Azure).
Website analytics providers (e.g., Google Analytics).
Professional advisors and legal authorities when required.

All such partners are bound by confidentiality and data-protection agreements.

7. Data Retention

We retain personal data only as long as necessary for the purposes described above, or as required by law.
After that, the data will be securely deleted or anonymized.

8. Your Rights

Under applicable data-protection laws (including the UK GDPR and EU GDPR), you have the right to:

Access your data.
Request correction or deletion.
Object to processing.
Withdraw consent at any time.
Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at info@chemstow.com.

9. Data Security

We use industry-standard security measures (encryption, access control, firewalls) to protect your data from unauthorized access, loss, or disclosure.

10. International Transfers

Your data may be processed in countries outside the UK or EEA, including by our cloud service providers.
Where applicable, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs).

11. Updates to This Notice

We may update this Privacy Notice from time to time. The latest version will always be available on this page, with the date of the last update indicated above.